Everything you need to know about your made-to-measure piece

An outdoor mattress is a lounger cushion that can stay outside permanently: on a sun lounger, a pool deck, a wooden bench, a pallet or straight on the terrace. The difference from an indoor mattress lies in both components. Our cover is made of 100 % olefin — a fabric that copes with UV light, moisture and abrasion and dries off quickly after a shower of rain. Inside sits a custom-cut foam core of mattress-grade quality that holds its shape instead of sagging after a single season. Classic bed or furniture padding cannot do this: the covers soak up water, discolour in the sun and the core stays damp.

It fits. That sounds obvious, but it is the whole point: standard sizes are plentiful in the shops, matching loungers are not — every sun lounger, every bench, every pallet corner has its own dimensions. With a made-to-measure piece you decide length, width and thickness yourself, plus fabric and colour. Every piece is made individually in our own workshop in Hungary — not a stock item, but handcraft to your dimensions. For context: more than 3,339 orders with over 6,000 items made have come about this way so far, rated by over 740 customers.

Because a compromise on the dimensions eats up the entire benefit. A cushion that is two centimetres too short slips; one that is too long creases and rests on the edge. That is why we only start making yours after your order and cut the core to your figures. The price of that precision is a small manufacturing tolerance, which we state openly: up to 100 cm maximum 1 cm, over 100 cm up to 2 m maximum 2 cm, over 2 m up to 3 m maximum 3 cm — for each dimension individually. It arises because the foam is rolled and vacuum-packed for shipping and expands again on unpacking. How fully it returns to its original size depends on humidity, how long it was packed and the degree of compression.

The cover is what counts — and it is worth looking closely here, because the terms are often blurred in the trade. Our PU-coated fabric has a waterproof coating on the inside: water beads off instead of soaking into the core. To be honest about it — the seams are not sealed, so in prolonged rain or standing water moisture can get in there. Our premium fabrics are water-repellent and breathable, but not watertight: a shower does them no harm, but they should not be exposed to prolonged wet. So if you tend to lie down on the cushion while wet, choose PU; if look and feel come first for you, choose premium. All the details are on our fabrics page.

Yes, that is exactly what a made-to-measure piece is for. You measure your existing garden lounger and receive a new lounger cushion in exactly those dimensions — the furniture stays, only the padding is new. There are two routes: a complete cushion with a new foam core, or — if your old core is still sound — the “cover only” option. One important point: in that case, measure the core, not the furniture. That way older loungers, benches and lounge furniture get new padding without you throwing the furniture away.

In four steps, with no tape-measure diagnosis by email. First: order free fabric samples — colour and feel cannot be judged on a screen. Second: measure your piece of furniture. Third: enter the dimensions in the configurator and choose fabric and thickness — the price appears immediately, with no quote request. Fourth: order, and we start making it. Delivery takes 2–3 weeks, because each piece is only made once you order. Within Germany and Austria, shipping is free.

Four things decide the result. The measurement: measure the surface the cushion will rest on, not the outer frame, and note every figure separately — length, width, thickness. The thickness: on a hard surface we recommend at least 7 cm; on a springy surface such as rattan, from 5 cm is enough. The fabric: decide with real samples in your hand, not by screen colour. The tolerance: a reputable supplier states it — with us, up to 100 cm maximum 1 cm, up to 2 m maximum 2 cm, up to 3 m maximum 3 cm. And factor in the production time: made to measure means 2–3 weeks with us, not overnight dispatch from stock.

In most cases the cushion is worth it, for one simple reason: with most garden furniture, the frame is the durable part and the padding the weak link. A good wooden lounger lasts twenty years with a little care. The cushion supplied with it, by contrast, is often thin, thinly covered and worn through after two or three summers — and it is precisely that cushion which decides whether you enjoy sitting outside. If you keep the good substance and put a high-quality cushion on it, you get the comfort of new furniture without throwing away something that still works. You work out the price directly in the configurator: it follows from your dimensions, the thickness and the fabric, and appears at once while you are still adjusting the figures — so you can see in black and white what two centimetres more thickness cost, and compare that with buying new.

Yes, and that is not an argument added after the fact but the heart of the matter. Garden furniture is rarely thrown away because the frame has broken — it goes because the padding is uncomfortable, discoloured or worn through. If you replace only the made-to-measure cushion instead, you keep a piece of furniture in use that could carry on for another two decades. Then there is the construction: the cover is removable and washable, and if your foam core is still good you can order just the cover via the “cover only” option — which keeps even the core in service. Every piece is made individually in our own workshop in Hungary, so within the EU and without container stock produced on spec.

All four fabrics achieve a lightfastness rating of 7/8 — the second-best level on the scale, and the reason we use olefin exclusively. With olefin the colour sits in the fibre itself rather than being dyed on afterwards, which is why it lasts considerably longer in permanent sun than usual furnishing fabrics do. Even so, years without any change at all are not realistic — sun works on every material. If you want maximum colour stability, bring the cushion indoors over the winter.

Yes. The covers are removable and washable — outdoors that matters more than any promise of stain resistance, because pollen, rain marks and sun cream arrive reliably. We recommend 30 °C on a gentle cycle and a low spin speed, so the cover keeps its shape and sits precisely on the core again afterwards. More on care and on the foam core can be found further down.

In the project configurator you plan all your made-to-measure outdoor pieces in a single pass. Here is how it works:

1. Choose a model – the filters “All / For sitting / For lying” help you find the right product quickly.
2. Set fabric, dimensions and options – every step has a question-mark icon with a short explanation, in case you are unsure.
3. Click “Add to project” – only then does the finished item appear on the right in your project, with image, dimensions and price.
4. Add further products the same way – you can collect as many items in one project as you like.
5. Adjust items afterwards – every item can be edited, duplicated or deleted. Duplicating is handy when you need the same model in different dimensions or a different fabric.
6. Check and add to cart – only once you are happy with the whole list does the complete project go into your cart with one click.

Important and easy to miss: a change only takes effect once you confirm it with the button – in edit mode it is called “Apply change”. Until you do that, the overview on the right still shows the previous state. So do not rely on the input fields, rely on the project list – only what is listed there goes into your cart.

On the configurator start page you filter using the chips "All", "For sitting" and "For lying" – the product grid adapts immediately. When you click a product, for example the "Bench cushion made to measure – Nizza" or the "Lounger cushion made to measure – Miami", the configuration panel opens with a 3D preview. Using the button for real product photos you can also see how the model actually looks in our production, before you start configuring.

This is the most common stumbling block in the configurator: a configured product does not go into your cart automatically. You first have to click "Add to project" – only then does the item appear on the right in your project, with image, dimensions and price. Only an item that really is in this project list can then be ordered via "Add to cart". So check first whether your item actually appears in the list – if not, the click on "Add to project" is still missing.

Yes – simply configure several products one after another; each one is collected in your project once you click "Add to project". That way you can put together a bench cushion, a back cushion and several seat cushions in a single order, for example, and pay for everything together at the end.

In your project list, click the plus symbol on the item you want. A short confirmation prompt "Duplicate item?" appears first – only with the second click is the item actually duplicated. This extra confirmation step is deliberate, so that nothing gets ordered twice by accident. On the duplicate you can then adjust just the dimensions that need to differ.

Click the pencil symbol on the item in question to switch to edit mode. Adjust the dimensions, fabric or option there and confirm with the "Apply change" button. As with duplicating, editing is built in two stages so that a change is not triggered by accident.

Yes. Using the save function you receive a personal link by email that lets you reopen your project later and carry on working on it. This link is valid for 90 days – so take your time planning, even if you do not want to order right away.

Yes. On the cart page you will find the “Edit order” button below the items. One click loads your complete project back into the configurator and at the same time takes the corresponding lines out of the cart — so you are not working on a copy, but carrying on with the same project. There you can edit, duplicate or delete items as usual. The crucial step afterwards: because the project was removed from the cart when you started editing, you then have to put it back into the cart — otherwise it is not part of your order. Two more notes: the button only appears while items from the configurator are in the cart, and it always refers to your most recently added project.

Measure the surface your cushion is meant for right where it is – on the piece of furniture itself, not by feel or from an old cushion. For filled models such as cushions or bolsters, measure the area the cushion will rest on rather than an existing cushion, because the filling compresses as you sit and the bare figure can be misleading. With the "Cover only" option without a foam core, measure the existing core you want to keep using instead, not the piece of furniture.

On a hard surface such as wood, stone, metal or concrete we recommend a thickness of at least 7 cm, so that you do not sink through and the cushion keeps its shape for longer. On a springy surface such as rattan, wicker or a slatted base, from 5 cm is enough. These values are guidance for a good seating feel, not a fixed promise – depending on your body weight and sitting position, your personal optimum may differ slightly.

We produce every dimension you enter – length, width, height or diameter – with a guaranteed tolerance graduated by the size of that particular dimension: up to 100 cm maximum 1 cm, over 100 cm up to 2 m maximum 2 cm, over 2 m up to 3 m maximum 3 cm. This scale applies to each dimension individually and according to its own size – if you order a thickness of 10 cm, for example, the "up to 100 cm" step applies to that dimension, even if length or width fall into a different step.

Our foam is rolled and vacuum-packed – this protects it in transit and saves volume. On unpacking it expands again, and how fully it returns to its original size depends on humidity, how long it was packed and the degree of compression. That is why we state our tolerance openly rather than hiding it, and keep it as tight as possible. We guarantee that these variations stay within the stated maximum in every case.

Over 99 % of our orders with a custom-cut foam core are delivered with no complaint about the fit. Basis for calculation: 25 cases across 3,339 orders, as of August 2026. This applies to cushions with a foam core, where we give a genuine guarantee on the tolerance – for filled models we deliberately speak of guide values rather than a fixed promise.

Unlike a cushion with a custom-cut foam core of mattress-grade quality, a filled cushion (Cairo, Milano, Monaco, Sydney) lives from its filling: it can be compressed and redistributes as you sit. The finished cushion may therefore look a little fuller or flatter than the stated size. With these models, plan a little more generously and measure the area the cushion will rest on rather than an existing cushion. That is why we speak of guide values for these models, not of a guaranteed tolerance.

With this option you receive only the made-to-measure cover, without a core. That is the right choice when your existing foam core is still in good shape and you only want to renew the cover. In that case, please measure the existing core itself, not the piece of furniture it rests on.

All four cover fabrics are 100 % olefin — a hard-wearing synthetic fabric developed for outdoor use. The difference between the four variants lies not in the base material but in weight, finish (coated or not) and pattern. All four are OEKO-TEX and REACH certified.

We carry PU-coated (230 g/m², 25,000 Martindale, waterproof coating), Premium bouclé, solid colour (417 g/m², 50,000 Martindale, the finest feel), Premium zigzag (460 g/m², 25,000 Martindale, patterned) and Premium Panama (460 g/m², 50,000 Martindale, also patterned but considerably more robust). All four are olefin, antibacterial, OEKO-TEX and REACH certified, flame-retardant to EN 1021-1 and washable at 30 °C.

Yes, with one important limitation: the PU-coated fabric has a waterproof coating, but the seams are not sealed. In short showers or splashes you are very well protected. In prolonged rain or standing water, moisture can still get in at the seams — that is the only weak point of this fabric.

No. All three premium fabrics are water-repellent and breathable, but not watertight — deliberately so, because it keeps the weave from becoming "stuffy" and makes it more pleasant to sit on. For occasional moisture (dew, a short shower) that is entirely sufficient; in prolonged rain it is better to bring the cushion in or cover it.

Both are patterned premium fabrics with the same weight (460 g/m²) — but they are not the same weave. At 50,000 Martindale, Premium Panama is twice as abrasion-resistant as Premium zigzag (25,000 Martindale), which makes it our most robust patterned fabric. Both disguise signs of use and stains well thanks to their pattern, but Panama withstands more in everyday use.

Martindale is a standardised abrasion test (EN ISO 12947-2): a test head rubs over the fabric until the first signs of wear become visible — the number of rub cycles up to that point is counted. The higher the number, the more hard-wearing the fabric in everyday use. Our values range from 25,000 (PU-coated, zigzag) to 50,000 (bouclé, Panama).

All four fabrics achieve a good lightfastness rating of 7/8. In addition, Premium bouclé solid colour specifically has documented UV resistance of grade 4/5 after 1,200 hours of weathering testing — for the other three fabrics no separate UV test value is available, but their lightfastness is high as well.

All four fabrics carry the same finish: WaterRepellent (water-repellent), FlameRetardant (flame-retardant, tested to EN 1021-1), EasyClean (stain-resistant), WeatherProof (finished for outdoor use), AntiBacterial (antibacterial finish) as well as the certificates OEKO-TEX Standard 100 (tested for harmful substances) and REACH (under the EU chemicals regulation). Worth knowing: the WaterRepellent and EasyClean finishes lose a little of their effect with every cleaning.

The sample itself (10×10 cm) is free; we only charge a service flat rate for shipping: 4,95 € within Germany and Austria, 9,95 € to the other EU countries. Delivery takes 2–5 working days. If you then order your made-to-measure piece, we refund 4,95 € via the code `STOFFSAMPLE-Refund` — enter it at checkout with the same email address you used to order the sample. For orders from Germany and Austria the flat rate is therefore fully refunded; for deliveries to other EU countries the difference remains as a shipping contribution.

That depends on what matters most to you by the pool — and all three routes make sense. If look and feel come first for you, we recommend one of our premium fabrics: a denser weave, a nicer surface, a higher-quality appearance. If you really do lie down on the cushion while wet, PU-coated is the technically correct choice — it is the only one of our four fabrics with a waterproof coating, so water beads off instead of soaking in. If stains, pollen or leaf marks should show as little as possible, take a patterned premium fabric: the pattern disguises signs of use far better than a plain surface. To be fair about it: with PU the fabric has a waterproof coating, the seams do not — in prolonged rain it is better to cover the cushion. The safest way to decide is with the free fabric samples in your hand.

Then we recommend Premium bouclé, solid colour. It is our densest, breathable weave with 50,000 Martindale — the highest abrasion resistance in the range — and at the same time offers the finest feel.

For heavy everyday use, Premium Panama fits best: at 50,000 Martindale it is our most robust patterned fabric, and the pattern disguises signs of use and small stains well. That way something can happen now and then without it standing out straight away.

The most honest way is with a free fabric sample (10×10 cm): colour and feel simply cannot be judged reliably on a screen, but they can be immediately once you hold them. We send the samples to your home, delivery takes 2–5 working days, and only a small flat shipping charge applies.

Even then the choice of fabric is worth thinking about beyond the moisture question: if you want maximum feel, choose Premium bouclé solid colour; if you want signs of use to be visually disguised, choose a patterned design (zigzag or Panama). In a sheltered spot the moisture properties naturally play a smaller role than for a cushion that stays outdoors permanently.

Rattan and wicker already give way themselves, so a smaller thickness of from 5 cm is enough here. On a hard surface such as wood, stone or metal, by contrast, we recommend at least 7 cm so that you do not sink through.

That depends on how you use it: models with a foam core (e.g. Marocco outdoor mattress, Nizza bench cushion, Miami lounger cushion, Ibiza garden chair cushion, Tulum wedge cushion) give you a firm shape that is guaranteed true to size — ideal for lying on or for seat surfaces that need to hold their form. Filled models (Cairo outdoor cushion, Milano bolster cushion, Monaco back cushion, Sydney outdoor beanbag) adapt more softly, but their filling redistributes as you sit — which is why their dimensions are guide values rather than a guarantee.

Yes — for the Miami lounger cushion there are optional securing straps with hook-and-loop fasteners (+12 €). They fix the cushion firmly to the lounger, so it stays exactly where you want it: when you adjust the backrest, when you get up and sit down, and in a breezy spot on the terrace too. For anyone who cares about perfect, consistent placement, the option is worth it — you simply stop having to straighten the cushion afterwards. At present it is available only for Miami.

Our foam-core models have a custom-cut foam core of mattress-grade quality — a PUR foam that is cut specifically for each order instead of being assembled from prefabricated standard sizes. It is made in our own workshop in Hungary.

The density describes how much material is worked into each cubic metre of foam — put simply, the material density of the core. A higher density usually means more shape stability, so the foam holds its form better over time and does not "sag" as quickly. Our core is 32 kg/m³.

Compression hardness states the force needed to compress the foam by 40 % of its thickness — in other words the perceived firmness when you sit or lie on it. Our value is 4.0 kPa, measured to DIN EN ISO 3386-1. That corresponds to the typical range for seating and lying foams and feels pleasantly resilient, without letting you sink through.

No. Our core is not cold foam — we deliberately avoid that term, because it does not describe our product correctly. In terms of lying comfort it is comparable to high-quality mattress foam, but technically it is a specially custom-cut PUR foam core.

Yes, our core is certified to OEKO-TEX Standard 100.

Our foam is rolled and vacuum-packed — this protects it in transit and saves volume. On unpacking it expands again, and how fully it returns to its original size depends on humidity, how long it was packed and the degree of compression. That is why we state our tolerance openly rather than hiding it, and keep it as tight as possible: up to 100 cm maximum 1 cm, over 100 cm up to 2 m maximum 2 cm, over 2 m up to 3 m maximum 3 cm — graduated by each individual dimension (length, width, height or diameter, each on its own). Within these maximum values we absorb the effects described in every case.

Very reliably: over 99 % of our orders arrive with no complaint about the fit. The basis for this figure: 25 cases across 3,339 orders, as of August 2026. This metric applies to our models with a foam core, where the tolerance is a firm commitment — for filled cushions, by contrast, dimensions are guide values.

We recommend 30 °C on a gentle cycle for all four fabrics. The covers are removable and can be cleaned in the washing machine that way. Please spin at a low speed only — that way the cover keeps its shape and sits precisely on the core again afterwards.

EasyClean stands for increased stain resistance: spills wipe off more easily and soak into the fabric less quickly. That makes everyday care simpler, but it is not a licence for any kind of soiling — stubborn stains still need cleaning promptly.

Not indefinitely: the WaterRepellent and EasyClean finishes lose a little of their effect with every cleaning. That is normal for this kind of textile treatment and not a product fault — over time the fabric becomes more sensitive to moisture and stains than it was when new.

Use a mild detergent without fabric softener. According to the care symbols of the raw material, the following also applies: do not bleach, do not iron, do not tumble dry, no dry cleaning — it is best to let it dry hanging up.

Yes, the covers are removable and can be washed separately from the core at 30 °C.

Our cushions are made for outdoor use: olefin is UV-resistant, all fabrics have a water-repellent finish, and the PU-coated one even has a waterproof coating. Even so, we do not promise "watertight in any weather" — our real advantage is made-to-measure production from our own workshop, not a blanket weatherproofing promise. All the fabrics cope well with short showers; prolonged rain is the limit for the premium fabrics and at the seams of the PU fabric.

With the three premium fabrics (bouclé, zigzag, Panama), prolonged rain is the limit of the water repellency — they are water-repellent but not watertight, and persistent wet will eventually soak through. With the PU-coated fabric the fabric itself stays tight, but moisture can get in at the seams when water stands. In both cases we recommend covering the cushion or bringing it inside during longer periods of rain.

If water really has got in, take the cover off and let the cover and the core dry separately — allow around 24 hours in a dry, airy place. Stand the foam core on an angle rather than laying it flat, so the water can run off; that matters especially if it is thoroughly soaked. Only put the cushion back together once both parts are completely dry — that way no residual moisture stays in the core. Best of all, prevent it from the start by covering the cushion in prolonged rain or moving it somewhere dry.

Because it is more honest: only the PU-coated fabric actually has a waterproof coating, and even there the seams are an exception. The three premium fabrics are deliberately breathable and therefore water-repellent rather than watertight — that is a property, not a shortcoming. We would rather draw the distinction clearly than promise more with a blanket "weatherproof" than the fabric in question can deliver.

Yes — they are well suited to use in winter, but not to storage outdoors. That is an important difference. Our covers are made of 100 % olefin: the fibre absorbs no water, the colour sits in the fibre itself (lightfastness 7/8), and the PU-coated version additionally has a waterproof coating. In dry cold and winter sun — exactly the weather on a sun terrace — that works in the cushions' favour. What they do not like is persistent damp: snow that lies on the cushion and melts acts like standing water. Hence our recommendation: brush the snow off while it is still dry, and bring the cushions inside when they are not in use.

The temperature itself does little to the material: olefin absorbs no water, the colour sits in the fibre, and it copes with UV light anyway. What matters is the state the water is in. As long as snow lies frozen on the cushion, it is harmless — there is no liquid water that could travel through the seams into the core, and in the cold the risk of mould is low too. It only becomes critical at the moment of melting: then water stands on the cover, and because the seams are not sealed even on the PU version, moisture can get in there. Hence the simplest routine of the whole winter season: brush the snow off while it is still dry. What you should avoid is weeks of persistent wet and standing water in hollows — so not the cold night, but the wet week. If water has got in after all, take the cover off and let the cover and the core dry separately for around 24 hours, standing the core on an angle so the water can run off.

Winter sun at 1,500 metres is an underrated asset: guests are happy to sit outside in sunshine and dry cold, as long as it is comfortable. For a sun deck that means, in practice: loungers and benches stay put, the cushions come out when the sun is out and go back in for the evening. Because cabin furniture rarely has standard dimensions — old wooden benches, home-built loungers, pallet corners — made-to-measure pays off particularly well here: measure once, and every repeat order after that fits to the millimetre. Allow 2–3 weeks production time; for the winter season that means ordering in October or November.

The easiest way is via the configurator: put all the items together — simply duplicate them where the dimensions are the same — and then click “Save your project”. You receive a project link by email, which you send to us together with your VAT ID; from that we prepare your quote and bill you by invoice. For businesses in other EU countries with a valid VAT ID this runs under the reverse-charge procedure, so the invoice goes out net, without VAT. For properties in Switzerland, please also get in touch via support — a contact in Switzerland looks after you there, because deliveries to Switzerland involve customs clearance as well.

Three steps, and they will last season after season. First, clean them: take the covers off and wash them at 30 °C on a gentle cycle, spinning at a low speed. Second, dry them completely: this is the decisive point — residual moisture put into storage is the most common cause of mildew spots and odour. Third, store them dry and airy: a room, a cellar compartment or a genuinely sealed box, but not a thin tarpaulin over the lounger — condensation collects underneath, and that is worse than open cold.

With a custom-cut foam core: Marocco outdoor mattress, Nizza bench cushion, Miami lounger cushion, Ibiza garden chair cushion, Tulum wedge cushion. Filled with foam flakes: Cairo outdoor cushion, Milano bolster cushion, Monaco back cushion, Sydney outdoor beanbag. The difference: foam-core models have a guaranteed dimensional tolerance, filled models have guide values, because their filling redistributes as you sit.

Both have a foam core, but they are designed for different furniture: Nizza is made for garden benches (length up to 300 cm, width up to 130 cm), Miami for loungers with a separately adjustable head and body section (head section 30–100 cm long, body section 30–200 cm). The option with securing straps against slipping is also available for Miami only.

Tulum is our wedge cushion with a custom-cut foam core: you enter two heights — the high side and the thinner edge, the taper. The result is a sloping surface to lie or sit on, for example to raise your back slightly when lying down or to rest your legs higher up. The basic idea comes from the line of the back: a gentle incline for the upper body — and turned around, the cushion works just as well for legs and feet. The taper deliberately has a minimum of 5 cm and does not run out to zero, and that has manufacturing reasons: on an edge tapering to zero the seam would meet the point directly, the foam would be very unstable there, could tear out, and it would not look clean either. With those 5 cm the edge stays load-bearing and the workmanship visibly high-quality.

Unlike a cushion with a custom-cut foam core, a filled cushion lives from its filling: it can be compressed and redistributes as you sit. The finished cushion may therefore look a little fuller or flatter than the stated size. With these models, plan a little more generously — and measure the area the cushion will rest on, not the cushion itself.

Yes, you can put several products together one after another in the configurator — they are collected in your project and can be ordered together.

Once all the items you want are in your project, you check the list at your leisure – every piece, every dimension, the subtotal – and then put your complete project into the cart with one click. After that you go through the entirely normal checkout with address and payment method. Immediately after you submit your order, you automatically receive a confirmation by email.

At checkout you can use credit card (Visa, Mastercard, American Express, Maestro, Union Pay), PayPal, Klarna, Apple Pay, Google Pay and Shop Pay. Depending on the delivery country, local payment methods are added — such as Bancontact and iDEAL for the Benelux countries, EPS for Austria, BLIK for Poland or MobilePay for Denmark and Finland. Which options are actually shown to you depends on the delivery country and your cart; you see them directly at checkout. If you are ordering for a business, there is also the route via our support team — see the next question.

Yes. The easiest way is this: put your project together completely in the configurator and then click “Save your project” — you receive a project link by email. Send us that link together with your VAT ID at support@lulu-belle.de, and we will prepare your quote directly from it. That is considerably quicker for both sides than sending dimensions and fabric preferences back and forth by email. Payment is then made by invoice; on request, advance bank transfer is also possible within this arrangement (invoice and prepayment are not available in the normal online checkout). For businesses in other EU countries with a valid VAT ID we bill under the reverse-charge procedure — the invoice then goes to you net, without VAT. For businesses in Germany we show VAT as usual. Our support team confirms which applies in your case together with the quote.

A change or cancellation is possible, but we usually start cutting your made-to-measure piece shortly after the order comes in. As long as nothing has been cut yet, your request can normally be handled without complications. If we have already started, we have to estimate the additional work and the material used — so: get in touch as early as possible, ideally straight away via support. The sooner your message reaches us, the less has already been made and the more easily we can find a fair solution for you.

The sample itself is free; we only charge a service flat rate for shipping: 4,95 € within Germany and Austria, 9,95 € to the other EU countries. If you then order your made-to-measure piece, we refund 4,95 € via the code `STOFFSAMPLE-Refund` — enter it at checkout with the same email address you used to order the sample. For orders from Germany and Austria the flat rate is therefore fully refunded; for deliveries to other EU countries the difference remains as a shipping contribution.

Within Germany and Austria we ship free of charge. To the rest of the EU we charge a flat shipping rate of 59,95 €; from an order value of 599 € we deliver there free of shipping costs as well. We do not deliver to Switzerland, Norway and Liechtenstein as standard: these countries lie outside the EU, so customs clearance is added to the shipment — with export papers, import duties and, depending on the country, additional fees. Because this works out differently for each shipment, we calculate it individually: simply contact us for an individual quote.

For made-to-measure pieces in our standard colours, allow around 2–3 weeks. If you decide on a special colour, production takes a little longer, around 3–6 weeks. We do our best to make your order as quickly as possible – often we are even faster than stated.

We deliver smaller shipments with DPD, and larger parcels from 60×60×100 cm by freight forwarder, usually with Dachser Logistics or an equivalent partner, on a pallet. With freight deliveries, the carrier arranges a delivery date with you by phone in advance. Delivery ends at the first public kerbside of your delivery address – delivery into your home or assembly is not included, and unloading at that point is done together with the driver.

Delivery to parcel lockers is generally not possible with us — our made-to-measure pieces are large and bulky and need to be delivered in person. Our shipping covers Germany, Austria and the rest of the EU; if you have questions about your country, please get in touch directly via support.

It is best to report obvious transport damage to the carrier immediately and to contact us without delay. This has no effect on your statutory rights, but it helps us to assert our own claims against the freight forwarder.

No – because every order with us is an individual made-to-measure piece to your personal dimensions, the law provides no right of withdrawal for this type of contract. This applies to all our models, because they are made exclusively to your dimensions.

Get in touch with us in that case – with typing or measuring errors we make the appropriate adjustment depending on how far production has progressed, free of charge or against a handling fee, depending on the effort involved. The sooner you get in touch, the more easily it can be resolved.

For consumers in Germany and Austria, the statutory liability for defects applies. In that case, send the defective product back to us with a description of the defect; we will remedy the defect at our discretion, either by repair or by supplying a replacement.

As quickly as possible: we usually start cutting your made-to-measure piece shortly after the order comes in, and after that a cancellation can no longer be arranged easily. So contact support straight away as soon as you are unsure.

The fastest way is by email to support@lulu-belle.de, or by phone on working days on +49 89 48929691. Our team helps you with questions about your order, with complaints and with everything to do with your made-to-measure piece.

Yes, gladly. First use the question-mark info boxes directly in the configurator; the decision aids for fabrics, dimensions and options are already explained there step by step. If questions remain after that, simply get in touch by email or phone – we advise you individually on your specific project.

The contracting party for your order is ARUS Vertriebs GmbH. For legal or commercial matters, for example regarding the contract, the invoice or withdrawal, you can reach them directly at support@arus-vertrieb.de.